Contact Center Outsourcing Industrial and Market studies in the APAC Region 2015-2019
"Contact
Center Outsourcing Market in the APAC Region 2015-2019 "
The Report covers current Market Trends, Worldwide Analysis, Global
Forecast, Review, Share, Size, Growth, Effect.
Description-
About
Contact Center Outsourcing
Contact centers act as a central point in an enterprise from where
all customer contacts are managed. They play a prominent role within
an enterprise's broad customer management strategies. Currently,
contact centers are adopting new technologies to perform multichannel
operations. This results in better customer experience and enables
customer expectations to be met with advanced level of interaction.
Companies are outsourcing their contact center functions to
third-party service providers. It helps client firms to increase
their operational efficiency, enhance
the
customer experience, concentrate on their core competencies, reduce
time-to-market, obtain access to fresh talent and experience along
with latest technologies, and build an organization with an
economical cost structure in the long run.
TechNavio's analysts forecast the Contact Center Outsourcing market
in the APAC region to grow at a CAGR of 11.76 percent over the period
2014-2019.
Covered in this Report
This report covers the present scenario and the growth prospects of
the Contact Center Outsourcing market in the APAC region for the
period 2015-2019.
TechNavio's report, the Contact Center Outsourcing Market in APAC
Region 2015-2019, has been prepared based on an in-depth market
analysis with inputs from industry experts. It covers the landscape
of the Contact Center Outsourcing market in the APAC region and its
growth prospects in the future. It provides a detailed discussion of
the key vendors operating in this market.
Key Vendors
- HP
- IBM
- Sitel
- Teleperformance
Other
Prominent Vendors
- [24]7
- Alorica
- CGS
- Convergys
- Genesys
- Genpact
- HGS
- Infomedia Nusantara
- NTT Solco
- Salmat
- Scicom
- Sykes
- Teletech
- Transcosmos
- VADS
- VXI
- West
- WNS
- Xerox
Key
Market Driver
- Growing Need for Cost Reduction
- For a full, detailed list, view our report
Key
Market Challenge
- Emergence of Other Contact Center Outsourcing Locations
- For a full, detailed list, view our report
Key
Market Trend
- Emerging Interest from SMBs
- For a full, detailed list, view our report
Key
Questions Answered in this Report
- What will the market size be in 2018 and what will the growth rate be?
- What are the key market trends?
- What is driving this market?
- What are the challenges to market growth?
- Who are the key vendors in this market space?
- What are the market opportunities and threats faced by the key vendors?
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